We welcome all qualifying returns for store credit/exchange only within 30 days from date of purchase. If you would like another size - we do encourage you to purchase the new size you would like and we would happily REFUND your payment once we receive your return and include your new order number if you can :)
Non quailfying items - smells of smoke, has stains, animal hair, has been washed/worn, or damaged will not qualify. Items must be in its original condition with tags attached. If your items do not qualify for store credit/exchange you will need to make arrangements for it to be returned. If arrangements are not made - after 30 days the items will go to a Home that Shelters Women.
Once we receive returns they will be processed within 3 business days and at this time you will be issued a store credit through your customer account email in the price of the item(s) and you will be able to use your credit on anything you would like :). Original Shipping fees are non-refundable. *If you would like to transfer your credit to our FB Buyers Group - please email in so that credit can be transferred. Please allow 24 business hours for this process. To learn more about our FB BUYERS Group - visit us on Facebook by searching Pink Coconut Boutique DISCOUNT Club. Sometimes the name may change from Club to a Group or a special announcement - but it is our PRIVATE FB group and it can always be searched by PINK COCONUT BOUTIQUE (groups). We encourage ALL to join :)
Very Important :) If you are returning shoes, the shoes must be returned in their original box and placed inside an additional protective shipping box such as the box that your shoes were mailed to you in. Unfortunately -other customers do not want shoes that look used and Damage to the shoe box make the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to return shipping cost.
If you need to make any changes to your order, please call us at 662-892-8175 opt 2 immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm CST and closed on Holidays. If it is during non business hours please email us at firstname.lastname@example.org. Once your order has been processed, we will do our best to modify the contents of your order but once it is on the shipping dock in containers we may not be able to. We apologize for any inconvenience and will do our best to assist you. Orders may not be cancelled.
Store credits will never expire!
Clearance Items (SALE SECTION included) are marked at/or below cost! They are AMAZING deals on items that we only have a few left of and we are making room for new GOODIES - due to this - they are a FINAL SALE.
For Hygenic purposes and the best interest of our customers - All sales are final on earrings, seamless bottoms, hair accessories (including hats), socks, and eyewear.
Defective Items OR Problems with Shipment
PLEASE inspect ALL items as soon as they arrive. All damages and any problems need to be reported within 2 days of arriving by email @Pinkcoconutonline@gmail.com. We will happily get you taken care of and apolgize if this happens! We do our very best to inspect each and every item before leaving our facility. Please do not use sciccors when opening the packages :)
Please keep in mind if the item that you purchased is HAND WASH ONLY, PLEASE----- DO NOT wash in any type of machine. The delicate cycle or hand wash machines are not always guaranteed; sometimes items tend to shrink or bleed. Hand wash in your sink or tub with a delicate detergent. Please see tags for instructions on how to properly take care of your item because we know you LOVE them as much as WE DO :)
Lastly, We want ALL of our customers to be happy with their purchase. We truly care about our customers and CUSTOMER SERVICE! Please email us with any additional concerns that you may have! Pinkcoconutonline@gmail.com
We THANK YOU for shopping Pink Coconut Boutique
Sheri & Mic
Please send returns to:
Pink Coconut Boutique Returns Dept.
5628 Goodman Rd.
Olive Branch, MS 38654